
The following is a true incident that took place at a Burger King drive-through window. We were trying to order 1 tender-crisp chicken sandwich, 1 side-salad and 1 chocolate milkshake. Oh, and normally would never eat at Burger King (not our favorite) but we only had a few minutes before Mike had to be back to work. It was our only real choice.
Drive-Through Worker (DTW) -
in heavily accented English: Hello sir! Welcome to Burger King, may I please take your order?
Mike: Yes, hi, I would like 1 tender-crisp chicken sandwich.
DTW: Okay, in a value meal?
Mike: No, just the sandwich.
DTW: Okay, in a value meal.
Mike: No, I don't want the value meal I just want 1 tender-crisp chicken sandwich.
DTW: In the value meal you get fries and drink.
Mike: I just want the sandwich.
pause
DTW: $4.29, please pull forward to the second window.
Mike: Wait, wait, wait, wait. That's not all I want
.
DTW: What would you like?
Mike: I want a side-salad.
DTW: Okay, in a value meal?
Mike: No, I want a side-salad, not a big salad. Just a side-salad.
DTW: You want FIVE salads?
Mike: No, a siDe salad.
DTW: I can make you a value meal with your sandwich and the salad.
Mike: Okay, but I want a chocolate milkshake too. Can I substitute a shake for a drink?
DTW: Let me see, hold on.
pause
DTW: Okay, 1 tender-crisp chicken sandwich with a side salad and chocolate milk. What kind of dressing?
Mike: No, I don't want chocolate milk, I want a milkshake.
DTW: Hold please.
waiting, waiting, waiting... 1 minute, 2 minutes, 5 minutes, 7 minutes... Mike and I are laughing our heads off at this point.
Mike (through laughter): Hello? Hello? Are you there?
DTW: One minute please sir.
more laughing... probably spitting in our food.
DTW: Okay, please pull forward to the second window.
Hmmm... We pull forward, wondering what will await us at the window.
As we turn the corner we see the two cars who were in front of us still sitting at the drive-through window. ?
3 minutes, 5 minutes, finally our turn.
DTW: Okay sir, I'm sorry. What would you like?
Mike: I want 1 tender-crisp chicken sandwich.
DTW: In a value meal?
(what is this, Abbott and Costello?)Mike: No, just the sandwich. And then I want a side salad.
DTW: Oh, I am sorry we have no side-salads.
Mike: But it's on the menu and you offered to substitute a side-salad in a value meal before.
DTW: There is only me, the manager and Sandra here. We can give you a big salad. No side-salad.
Mike: Okay... then just give me a spicy tender-crisp sandwich instead.
DTW: We have no spicy tender-crisp sandwich, just the fire-tender-crisp sandwich.
Mike: Okay, I'll have one of those. I would also like a chocolate milk-shake.
DTW: Hmmm... (random words spoken in another language). Yes, the machine is not really working. I am sorry. I will see what I can do.
Mike: Actually, we'd like two chocolate milkshakes, if you can.
DTW:
sound of disbelief waiting
DTW: Okay, $14.72 is your total.
We pay and then watch as DTW goes to the milkshake machine and makes 2 milkshakes, no problems. Broken machine? I think not. We are handed our milkshakes and 2 separate bags with sandwiches. More random words spoken in a foreign language, then:
DTW: Okay sir, enjoy your meal. Have a nice day.
Upon taking a sip of the first milkshake we discovered it was vanilla.
And that was our experience at Burger King. It was well worth the $14.72.